Sr. Manager, Customer Success Management for Channel and Enterprise

Tokyo

Sales & Customer Success

Temp

Entry-Level

Student

Intern

Program

Remote

People Manager

Full time

Job Description

As the Senior Customer Success Manager for Channel and Enterprise, you'll guide a team of Customer Success Managers, develop and implement strategic plans, and strengthen client relationships. In your day-to-day, you'll:

Lead and mentor a team of individual Customer Success Managers (CSMs), inspiring and coaching them to meet and exceed targets
Operate as a “player-manager,” handling key accounts while overseeing the team's portfolios
Develop and implement comprehensive account management strategies aligned with global corporate objectives
Collaborate with Marketing and other senior leaders to optimize performance and prioritize sales initiatives
Oversee the end-to-end onboarding process and ongoing account management to ensure a superior customer experience
Implement process improvements to increase efficiency and maintain global alignment
Drive initiatives to enhance sales processes and maximize inbound revenue potential
Execute upmarket expansion strategies to target and win larger clients
Represent Wix at international events to increase brand awareness and forge strategic partnerships

Requirements

Requirements

At least 10 years of B2B account management experience with a proven track record of managing high-performing teams on a global scale
At least 5 years of experience managing both individual contributors (e.g., CSMs, Account Managers)
Strong leadership skills to inspire, motivate, and empower teams of varying seniority levels
Demonstrated success working closely with marketing teams to drive and optimize sales performance through coordinated campaigns and initiatives
Significant experience in a startup environment, building and scaling account management operations from the ground up
Results-oriented mindset with excellent communication skills
Proven success in securing large enterprise clients (upmarket experience)
Ability to thrive in a fast-paced environment while adapting to changing market conditions
Fluency in Japanese and business-level English required

About the Team

About the Team

Wix Japan is an innovative team focused on expanding Wix’s presence in the Japanese market. Our local team spans Marketing, Sales, HR, Engineering, and Support, and works collaboratively to deliver the best Wix experiences for our customers. This position will support both Channel and Enterprise clients, with a primary focus on building and nurturing relationships with major enterprises such as global Telecoms, Directories, and large-scale corporations.

About Wix

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.