Korysendres Bruniaux is a mom of two and has been a French-speaking Customer Care Expert at Wix Dublin for two years. Living an hour outside the city doesn’t stop Kory from loving her job and the Wix community she’s a part of. We sat down with her to find out why.

The day-to-day

As a Customer Care Expert, Kory is responsible for handling chats, emails and calls for Wix's French-speaking users. The team recently moved to a new system which transformed the day-to-day of the job from fixed task blocks to randomly routed interactions – so now, no two hours look the same. The Customer Care Team at Wix is constantly introducing new AI tools as well, keeping all experts up-to-date on the latest industry innovations, and constantly focusing on expanding their technical knowledge and skills. For Kory, this keeps her routine engaging and dynamic. "I'm not going to do a job that I don't enjoy anymore – that's where I'm at in life," she says.

Kory explained that her team comes into the Dublin office on the same days of the week so they can all be together for team syncs. Even with an hour-long commute, she says coming in is one of her favorite parts of the job. Whether it's carpooling to work with her teammate, or the in-office perks during breaks like the video games and snacks, or just spending quality time with her team at lunch, being in the office all together makes work fun. “I never wake up dreading the concept of going to work," she says.

Korysendres Bruniaux, Customer Care Expert

"I genuinely want to make our users happy"

Solving challenges for our users

Kory's approach to support comes down to one instinct: solve it fast. "I try my best not to escalate the problem. I want to solve challenges as quickly as possible, even if the issue isn’t my strong suit," she says. 

She described a user who was stuck while trying to order business cards. Kory tried a few different methods that weren’t successful. Before escalating, Kory tried one more thing – a different path to checkout – and it worked. “Sometimes those are the challenges that are the most gratifying.”

Another call this week stuck with her: a user whose site had gone offline because her plan hadn't renewed. In this case, Kory knew what to do to easily solve this challenge for the user, so she walked her through renewing the plan and reassigning her domain, step by step. "She told me how much she appreciated the patience and guidance. It’s so nice to have these experiences because I genuinely want to make our users happy," Kory says.

The community "My team is the best one," Kory laughs. "But in all seriousness, there is a real connection and bond between the teammates. It's not just in the office – we’re really friends."

Kory tells us how that bond shows up outside of work too, for birthdays, sendoffs, or even casual evening drinks. "Everyone came to my 30th birthday," Kory says. “I looked around and thought to myself, ‘these people really love me.’" 

For Kory, the community is more than a team of coworkers who get along. Living in Ireland, her French-speaking network had scattered after a lot of friends moved back to France during COVID. At Wix, she found it again – with a prideful group that plans happy hours that feel like home with French food, music and wine, and that supports their team with French jerseys for the World Cup. But the community doesn’t end there. During her onboarding at Wix, she met friends from all over the world that she still meets up with all the time two years later.

"We are a lovely team where people support each other," Kory says. "There's always someone there to help you and be with you."

If this sounds like the kind of team and role you want to be part of, we're hiring more French-speaking Customer Care Experts to join Kory in Dublin right now. Learn more about the role here.