Job Description
Give users timely and efficient desktop and local infrastructure support across the organization
Provide professional IT support to our employees remotely across different locations & time zones
Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Identify opportunities to reduce service requests through better user training and/or documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process
Work with auditors to ensure that procurement procedures are being followed
Manage the onboarding & offboarding process, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)
Qualifications:
An IT professional with 3+ years hands-on experience in IT Support and/or Administration
Broad experience in IT delivery at growing companies
Experience in a multi-OS environment (MacOS, Windows, Linux)
Excellent diagnostic and problem-solving skills
Excellent communication and interpersonal skills
Outstanding organizational and time management skills and a passion for IT service improvement
Proven ability to provide proactive customer service with strong attention to detail
Experienced with Active Directory/Azure/GSuite environments
Experience supporting Audio conference room technologies
Additional experience with tools and systems like Meraki, Jira, Intune, Jamf and Slack
About the team
We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.
About Wix:
Wix makes it possible for anyone to succeed online.
Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.
At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
