Technical Product Support Engineer at Base44
Kyiv
Customer Care
Temp
Entry-Level
Student
Intern
Program
Remote
People Manager
Full time
Job Description
Base 44 is seeking a highly motivated and dynamic Technical Support Engineer to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Engineer, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product and will:
- Assist users with product-related issues, offering timely and effective solutions
- Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge
- Interact closely with the product to understand its features, functionality, and potential pain points
- Proactively communicate technical issues, emerging trends, and potential improvements to the team. Raise concerns and flags as needed
- Work closely with the development and product teams to ensure a seamless user experience. Participate in a cohesive team environment
- Document and clearly communicate technical issues to developers, including detailed steps for replication
Requirements
- 3+ years of experience working in tier 2 technical support/solutions for a SaaS or platform product, owning complex investigations and escalations
- Ability to perform analytical troubleshooting - reproduce issues, capture logs/screens, write clear repro steps and expected vs. actual behavior
- Understanding of web basics such as HTTP requests/responses, status codes, headers and JSON payloads, with the ability to read the browser console and network tab
- Familiar with APIs and comfortable using Postman to send requests, read responses, and follow simple auth patterns (API keys/Bearer tokens)
- Familiar with Javascript and React, with the ability to read and understand the basics of event handlers, useEffect hooks, and state management
- Intro-level monitoring/logcans, with the ability to read dashboards such as Grafana/Datadog and search logs using keywords
- Strong interest and proven experience with vibe coding tools
About the Team
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.
About Wix
Wix makes it possible for anyone to succeed online.
Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide.
At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.
We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.
