Meet the Customer Care team
About us
We're not your typical customer support. We represent the Wix user's voice and work closely with the product teams to deeply understand Wix technologies and services. Our mission is to help our users succeed. To do this, we provide genuine care, highlight product gaps, and impact the company roadmap based on user needs.
We also use Wix technology to develop internal products, ensuring that every customer interaction, from self-service to live, is designed to improve the user experience every step of the way.
We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.
Open positions at Customer Care team
Junior Customer Care Expert - English
Lviv
Customer Care
Entry-Level
Student
Temp
Remote
People Manager
Junior Customer Care Expert - English
Kyiv
Customer Care
Entry-Level
Student
Temp
Remote
People Manager
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What makes us
different
01
User success
We solve our users' challenges and create self-service solutions to help them feel independent and move forward on their own. We always aim to make our users more successful with every interaction.
02
First line of support
By experiencing our products in real-world scenarios, we help our users navigate our platform best. As the first line of support, we solve our user's challenges and guide them to the best business solutions for their needs.
03
Company impact
We go beyond customer support and play an active role in the company to improve our processes and our products. We also present our department's main product challenges and how they affect our users. We always collect feedback to help us fill product gaps and improve user interactions.
04
Growth and development
There are so many possibilities when it comes to growth. Taking on a management role or transitioning to many areas within Wix, like Product, Security, Marketing, Legal, and Data, is possible. We also offer mentorship and classes to help us learn and refine our craft.
We feel supported to follow our unique career path. And since we're constantly developing our skills in many areas, we have access to great opportunities outside Customer Care. We have clear visibility and guidance on upcoming positions and prioritize hiring from within.
The latest from Wix Customer Care
The people who make us
Customer Care
“I motivate and engage my team members to perform their best and support their growth. I was the first Expert in the Dublin team to become a TL, and now our team has grown and even established a new team in Wix Tokyo!”
Nagisa Keenan
Japanese Dublin Team Lead
Customer Care
“I lead the Cedar Rapids Customer Care Delivery teams, overseeing a team of 14. I help lead & deliver strategic initiatives, while providing world class Customer Care for our users. I’m also responsible for all things associated with our CDR location.”
Jamie Pettigrew
Site Lead
Customer Care
“I’m in charge of building strategy for how we fix production issues, support bug reports & deliver issue status updates to users. We aim to automate how we measure an issue priority based on its impact, severity, priority and available workarounds.”
Dmytro Reznichenko
Head of Customer Care QA
Customer Care
“Our team focuses on mentoring external agents. We’re adjusting and improving our methods with each round, and received positive feedback from agents and management, and also saw significant improvements in the KPIs of the agents we mentor.”
Esther Quijano
Group Manager - EN Mentorship