Sr. Manager, Solutions Engineer

Tokyo

Sales & Customer Success

Temp

Entry-Level

Program

Intern

Student

Remote

People Manager

Job Description

You will lead a dynamic team of solutions engineers and developers, driving excellence and innovation in the area of technical customer care. You will play a crucial role in managing key accounts and ensuring the successful integration and deployment of Wix solutions. Your expertise will foster collaboration across teams and contribute to the growth and retention of our enterprise customers. In your day-to-day, you will:

Lead and mentor a team of solutions engineers and developers, setting high standards and serving as a key technical contact for major accounts
Manage technical needs of customers, including onboarding, post-sales support, product demonstrations, and solution architecture design
Collaborate with sales and customer success teams to ensure technical alignment and seamless customer experiences
Oversee QA for integration flows, troubleshoot issues, and guide developers on Wix API architecture
Develop and execute rollout plans for new customers while providing ongoing expert support for existing accounts
Stay up to date in Wix products, features, and updates to provide informed guidance and solutions

Requirements

10+ years of experience in B2B or SaaS environments, with a focus on solution design and enterprise account support
Expertise in managing complex integrations and deployments with APIs and Webhooks
Deep understanding of online presence and SaaS solutions, with a track record of engaging with senior stakeholders
Excellent communication and presentation skills, with a detail-oriented and analytical approach
A collaborative spirit with experience working across various teams within an organization
Flexibility to travel and work across different time zones, with fluency in Japanese and business-level English

About the Team

About the Team

Wix Japan is an innovative team focused on expanding Wix’s presence in the Japanese market. Our local team spans Marketing, Sales, HR, Engineering, and Support, and works collaboratively to deliver the best Wix experiences for our customers. This position will support both Channel and Enterprise clients, with a primary focus on building and nurturing relationships with major enterprises such as global telecoms, directories, and large-scale corporations.

About Wix

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.