Senior Customer Success Manager

Tokyo

Sales & Customer Success

Temp

Entry-Level

Program

Intern

Student

Remote

People Manager

Job Description

Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will:

Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success
Understand the technical and business environments of our customers to drive growth and achieve business outcomes
Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals
Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact
Partner with product teams to create customized onboarding workshops and training
Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions

Requirements

7+ years of experience in account management or customer success roles, including 3+ years managing large strategic accounts (SaaS preferred)
Expertise in user journey, marketing, GTM strategies, integrations, and data analysis
Skilled in identifying customer objectives and pain points, with proven ability to drive customer satisfaction, adoption, growth, and retention
Exceptional communication and presentation skills, including executive-level interactions
Fluent in Japanese with business-level English
Adaptable and capable of thriving under pressure in a dynamic environment

About the Team

About the Team

We are Wix’s Sales and Account Management Guild and we empower new users, agencies, and enterprises to solve their digital needs through Wix products and solutions. We aim to increase sales by fostering enterprise partnerships and generating high-intent traffic to Wix outside the traditional traffic acquisition funnel. As a vast group including Sales, Sales Support, Revenue Operations, Sales Development, Business Development, and Customer Success, we play an essential role in building brand partnerships and moving Wix forward.

About Wix

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.