Enterprise Customer Success Manager

Dublin

Sales & Customer Success

Entry-Level

Student

Temp

People Manager

Remote

Job Description

The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.

Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
Identify growth opportunities and facilitate the renewal process with enterprise customers
Collaborate with the marketing team to identify customer references and case studies
Act as the voice of the customer with the Wix product team, helping shape the evolution of the product

Requirements

A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
Experience presenting complex ideas in an accessible and engaging way to executive-level customers
Great organizational, project and time management skills

About the Team

We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.

About Wix

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.