Job Description
As a UX Writer on the Customer Care team, you'll play a crucial role in crafting the user experience and creating clear and compelling copy that guides and engages our users at every touchpoint. In your day-to-day, you’ll:
Write focused, user-friendly content that motivates and guides users, removes barriers and encourages engagement, in the Wix tone and voice
Develop an understanding of complex processes and concepts and translate them into simple, understandable language
Use various methods of research – interviews, competitor research, usability testing and more – to inform decisions and create better content
Collaborate effectively with the product team, as well as various stakeholders in Customer Care, while maintaining an open and professional mindset
Understand the broader context of our products and services, making sure your content connects with other features or flows to create a holistic experience
Initiate and take ownership of content-related projects and drive them forward independently with a “can-do” approach
This is a temporary 6-month contract role.
Requirements
2+ years of experience working as UX writer, content designer or equivalent role
Excellent written and spoken English
Proven experience working in a highly dynamic environment and collaborating with a cross-functional team
Ability to multitask and juggle competing priorities
Curious and highly motivated problem solver who is excited by complexity
Independent self-starter, strong multitasker, and quick learner
About the Team
We are Wix’s Writers Guild. We’re a global team of 220 writers at Wix producing clear, consistent, and professional content that is honest and easy to understand. Our mission is to support Wix user success through our writing, craft stories about our products, inspire confidence, and create delightful user experiences every step of the way. Guided by the Wix tone and voice, we craft compelling copy to convey the right message and help our users succeed.
About Wix
Wix makes it possible for anyone to succeed online.
Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide.
At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
