Customer Care Expert - Japanese Speaker
Tokyo
Customer Care
Entry-Level
Student
Temp
People Manager
Remote
Job Description
As a Customer Care Expert, you will:
Provide Wix users with technical solutions via e-mail, Chat and phone
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users’ experience is the best possible
Work with all other departments and product teams, and liaise with them about our users’ needs
Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.
Qualifications:
- Fluent in Japanese and with business level English skills.
- You’re eager to explore new technologies and would consider yourself tech-savvy.
- You can learn new concepts and solve problems thoughtfully and effectively, and are eager to expand upon your already impressive technical skills.
- You have customer service experience in any industry, excellent critical thinking skills, and you know how to identify challenges and solutions.
- We want you to love helping other people and have the desire to influence the way our users perceive our products.
- You must feel comfortable in a fast-paced and deadline-driven environment.
About the team
We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment.
Why should you join our team?
Monday-Friday, 9 am-6 pm hybrid working model
15 Days annual leave
10 Days annual sick leave
Health Insurance
JPY1,000/Business Day for lunch
Weekly Team lunch in the office (only available for Hybrid employees)
Commute Pass Allowance: Maximum JPY35,000/M (Only for Employees that commute to the office)
Restricted Stock Unit and Employee Stock Purchase Plan
Competitive salary
Please send your Resume in English.
About Wix:
Wix makes it possible for anyone to succeed online.
Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.
At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
