Customer Success Manager

New York

Sales & Customer Success

Entry-Level

Student

Temp

People Manager

Remote

Job Description

As a Customer Success Manager, you’ll be the trusted advisor for our key accounts. You’ll develop strategies to enhance client retention and growth by leveraging Wix’s business solutions and capabilities. In your day-to-day, you will:

Own a book of business comprising Wix Key Accounts and act as a consultant to facilitate retention and growth
Drive long-term strategic relationships by identifying & implementing tailored product solutions
Effectively employ project management skills to achieve Key Account aims
Collect and relay feedback to our Product and Marketing teams to help drive updates and changes
Use data tools like Salesforce, Tableau, and Redash to implement product opportunities and prioritize activities
Become a Wix expert by learning best practices and finding solutions to customers' needs
Take accountability for your role in achieving team goals, KPIs, and overall success
Identify opportunities to improve processes, tools, and documentation

At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 3 times per week.

Qualifications:

3–5 years experience in client/customer success or account management within the tech industry
Consultative approach to uncovering clients’ business challenges and advising on product use
Passionate about customer success, empathetic to customer needs, and driven to create great products
Skilled in researching and analyzing user needs and business cases
Strong presentation, project management, and organizational skills
Proven track record of meeting and exceeding revenue/client retention KPIs
Experience with high-grossing businesses, eCommerce, or digital marketing

About the team

We are Wix's Global Key Account team. Our mission is to cultivate long-term strategic relationships with top Wix users worldwide. We're focused on ensuring our users succeed through effective use of the Wix platform and business solutions. Our dynamic team emphasizes 1:1 white-glove management for retention and forward-thinking growth initiatives throughout the Key Account journey.

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Approximate base compensation $80,000 - $90,000/year. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.

About Wix:

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.