Job Description
Provide professional IT support to our employees remotely across different locations and time zones
Monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Manage equipment inventory from evaluation and purchase to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams, and take ownership of the IT procurement process
Manage the onboarding and offboarding processes, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting on Windows, MacOS and Linux
Qualifications:
- 3+ years of hands-on experience as an IT professional in IT support and/or administration
Experience in a multi-OS environment (MacOS, Windows and Linux)
Proven ability to provide proactive customer service with strong attention to detail
Experience with Active Directory, Azure, and GSuite environments
Experience supporting audio conference room technologies
Additional experience with tools and systems such as Meraki, Jira, Intune, Jamf and Slack
Excellent problem-solving and communication skills
About Wix:
Wix makes it possible for anyone to succeed online.
Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide.
At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.
We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.
